Frequently Asked Questions
Installation Instructions
What are the steps to properly install the decal?
- Peel off the protective backing from the decal.
- Place the decal on any smooth surface within reach of your child.
Will the decal stick to any wall surface?
Yes, the decal can stick to all surfaces. Please ensure the surface is smooth and clean before application.
Can I cut the decal to fit a specific space?
Yes, you can cut the decal to fit a specific space. Feel free to customize it to suit your and your child's creativity. Please note that modifications may affect eligibility for refunds. If you would like to customize the size before purchasing, please contact us through our contact page.
Is the decal reusable after removal?
Yes, the decal is reusable after removal. You can carefully peel it off and reapply it elsewhere as needed. To ensure it maintains its adhesiveness, make sure both the decal and the new surface are clean and free of dust or debris.
Product Details
Is the decal safe for my child?
Our product is made from non-toxic materials. For your child’s safety, ensure the decal is securely applied to the wall and observe it closely for one to two days before allowing independent play.
What drawing tools can my child use on the decal?
Your child can use whiteboard markers or highlighters to draw on the decal. These tools are easy to clean off, ensuring the decal remains reusable.
How do I clean the decal after my child has drawn on it?
You can clean the decal using wet wipes or a damp towel. This will effectively remove any marks while preserving the decal's quality.
How many times can my child draw on and clean the decal?
With proper care and maintenance, there is no limit to the decal's useful life.
How should I store the decal if not in use?
Place the protective backing sheet back onto the decal to keep it clean and maintain its adhesiveness. Be sure to save the protective sheet for this purpose.
Shipping & Return
Do you ship internationally?
Unfortunately, we currently ship only to addresses in Singapore and Malaysia.
How do I change my shipping address after placing an order?
If there are any errors in your order, please contact us through our contact page before the order has been shipped.
What is your return policy?
We do not accept returns once the order has been shipped. If your product arrives damaged, please contact us here within 24 hours of delivery. Our customer service team will respond within three working days to arrange a full refund.
How do I initiate a return or exchange?
Returns or exchanges are not accepted for shipped orders. If you change your mind about your purchase, please contact customer service here before your order is shipped.
What if my order arrives damaged or defective?
If your product is damaged, please reach out to us here within 24 hours of delivery. Our customer service team will respond within three working days to process a full refund.